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Return & Refund Policy
Last updated: April 27, 2026
At OTIC Geosystems, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may return or request a refund under the following conditions.
Return Timeframes
- Equipment can be returned within 30 days of purchase.
- Accessories can be returned within 10 days of purchase.
- All items must be returned in their original condition, unused, and with all original packaging, manuals, and accessories.
Non-Returnable Items
- Products that have been used, damaged, or altered.
- Items purchased on clearance or as final sale.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original method of payment within 7–10 business days.
Exchanges
If you received a defective or damaged product, you may request an exchange instead of a refund. Exchanges are subject to product availability.
Shipping Costs
- Shipping costs for returning items are the responsibility of the customer.
- Free return shipping only if the product is defective or the return is due to our error.
- Refunds do not include original shipping fees.
How to Initiate a Return
To initiate a return or refund, please contact our customer support at oticgs@gmail.com with your order details.